1. Our Commitment

At eWasl, we are committed to providing a high-quality service. If you are not satisfied with your subscription, we offer a fair and transparent refund policy.

2. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee for new subscribers. If you are not satisfied with our service within the first 30 days of your initial subscription, you can request a full refund.

2.1 Eligibility

• Applies only to first-time subscribers
• Must request refund within 30 days of initial payment
• Does not apply to renewals or subsequent subscriptions
• Account must not have been used for spam or violated our Terms of Service

3. Refund Process

3.1 How to Request a Refund

To request a refund:

1. Email us at support@ewasl.com with your account email
2. Include "Refund Request" in the subject line
3. Provide your reason for requesting a refund (optional but helpful)
4. We will process your request within 5-7 business days

3.2 Processing Time

• Refunds are processed within 5-7 business days
• It may take an additional 5-10 business days for the refund to appear in your account
• Refunds are issued to the original payment method

4. Subscription Cancellations

4.1 Cancellation Policy

• You can cancel your subscription at any time
• Cancellations take effect at the end of the current billing period
• You will continue to have access until the end of the paid period
• No partial refunds for unused time within a billing period

4.2 How to Cancel

To cancel your subscription:

1. Log in to your account
2. Go to Dashboard → Subscription
3. Click "Manage Billing"
4. Select "Cancel Subscription"
5. Confirm your cancellation

5. Non-Refundable Situations

Refunds will not be provided in the following situations:

• Subscription renewals beyond the initial 30-day period
• Partial months of service
• Accounts suspended for Terms of Service violations
• Requests made after the 30-day window
• Free plan users (as there is no payment)

6. Upgrades and Downgrades

6.1 Upgrades

• When you upgrade, you are charged the difference immediately
• The new plan takes effect immediately
• No refunds for upgrading mid-cycle

6.2 Downgrades

• When you downgrade, the change takes effect at the next billing cycle
• You continue to have access to your current plan features until then
• No refunds for downgrading

7. Payment Failures

• If a payment fails, we will retry charging your card
• You will receive email notifications about failed payments
• Your account may be suspended if payment continues to fail
• No refunds for accounts suspended due to payment failure

8. Service Interruptions

In the event of extended service interruptions (more than 24 consecutive hours) caused by our systems, we may issue prorated credits or refunds at our discretion.

9. Disputed Charges

If you dispute a charge with your bank or credit card company before contacting us, we reserve the right to suspend your account until the dispute is resolved. Please contact us directly first to resolve any billing issues.

10. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of the service after changes indicates acceptance of the new policy.

11. Questions and Support

If you have any questions about our refund policy or need assistance with a refund request, please contact us:

• Email: support@ewasl.com
• Subject: Refund Request or Billing Question
• Response Time: Within 24-48 hours

12. Fair Use

We trust our users to use our refund policy in good faith. Abuse of the refund policy (such as repeatedly subscribing and requesting refunds) may result in denial of future refund requests and account termination.